Service And Maintenance

Going beyond expectations

Services are offered at many different levels, the key concept is our modular service contract which can be tailored to meet the requirements of individual needs, and which allows clients to choose only those services they require.

Calls can be logged via Hotline, telephone, E-mail or via our Web Portal. We pride ourselves on our ‘can do’, flexible approach to your business needs, with fast response and resolution times.

Preventive Maintenance Visits:

Regular site visits by a field service engineer identify potential problems and extend equipment life.

Equipment is checked, cleaned and configured to ensure that it continues to perform to the highest possible standards.

On completion of the PM a report will be provided to the client identifying work undertaken and any work outstanding.

Emergency Call Outs:

Our engineers are located across the nation to respond quickly within the response time set.

Equipped with information from our Service Management System, our Field Service Engineers arrive with sufficient tools and spares and endeavor to complete any work in a single visit

Workshop Repairs:

Any products that cannot be repaired on site are returned to our headquarters for bench review or return to manufacturers if required.

The product is given priority status, repaired and re-installed as soon as possible.

We aim to ensure minimum downtime to the system.

Replacement and spare parts:

If your system requires any spares or replacement parts, these may be included in the contract for the operational ease; however we do undertake contracts without spares too.

Consumables are excluded from any work contract, however for the operational effectiveness, and to reduce downtime, we keep them in sufficient stocks.